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nest National Employment Savings Trust What a load of bollocks! I received a letter from nest today, to tell me i had an important communication waiting for me to read. Why not call it a message? I could not log in, to read my communication, so i jumped onto nest online live chat The online live chat turned out to be similar to Chinese water-torture. The person on the other end appeared to wait about one minute between questions and answers. The chat ended with them supplying me with a telephone number to ring, as they were unable to answer anything, other than stringing me along with generic sentences. I rang the telephone number provided. As expected, i had to endure the maze of an automated telephone system, pressing various numbers. Eventually i made it through to the point of entering my nest ID number. The robot voice on the phone said: YOU HAVE ENTERED.. and went silent? I waited, and waited. It appeared to have crashed? I rang the telephone number provided a second time. As expected, i had to endure the maze of an automated telephone system, pressing various numbers. This time i decided to take a different route, in order to speak to a human. I got to speak to an Asian sounding person, quiet, fuzzy, and go through a ton of verification questions. The CS person pointed me back in the direction of the nest website, where i had to set up a new account. On returning to the nest website, and following the instructions provided, the website appeared to break!? What a load of bollocks! 2hrs of my life wasted. I doubt the communication was worth reading anyway.  Think i will pass on that  |
#12647718, By 2dividedby0 Saving for retirement
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2dividedby0 201 posts
Seen 1 year ago
Registered 3 years ago
