PS3 won't read disks • Gaming • PS3 • Eurogamer.net

gohda 22 Mar 2008 01:18:02 6,638 posts
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So, I'm playing COD4 and suddenly the sound stops halfway through a game. I thought the TV was playing up originally, but when the game ended the picture turned blank and i had to switch my PS3 on and off.

I then thought the HDMI connection was funny because the picture was fuzzy and unclear so I tried taking it out of the TV and console a few times, and then the console started working properly.

I had COD4 in the system, but for some reason the icon didn't come up, so i ejected the disk and put it back in. The icon then appeared, but when I clicked it, it came up with an error and I presume it can't read disks as I've tried numerous times and it does everything else fine.

I don't want to go trying to get the lens, I know you probably can fix it yourself, but I'm going to use the warranty.

What I do want to know is, as i have a 60GB, will I get the same console back fixed, a brand new 60GB, or a 40GB and a few games?
I really won't accept a 40GB but I bought it at Argos.
Should I bring it back there or phone Sony?

Thanks.

Scimarad 22 Mar 2008 08:32:45 9,363 posts
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I would have thought Sony would be the best option - They should be able to fix your 60gb machine whereas I doubt the shop would have any to replace it with.

IMO, of course.

oldschoolsoviet 22 Mar 2008 09:23:52 6,453 posts
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Heh, I feel for ya. My 40GB drive died a couple of weeks ago, exact same problem. just after a CoD sesh. Remember to delete/backup/format the HD before you send it off, if there's anything you don't want Sony to know about

Just to warn you, a full format took 2 1/2 hours for mine.

And what is it with CoD4 ? Slowing the internets, forcing ISPs to block it, destroying Blu Ray drives........

WHEN WILL THE MADNESS STOP ?!

gohda 22 Mar 2008 15:19:15 6,638 posts
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Erm well I tried it again today and it was fine for a while but after one online game of COD4, the same thing happened, screen went blank, couldn't read disk.

I haven't properly tried any of the game but Ratchet and Clank go onto the main menu fine.

Progguitarist 22 Mar 2008 19:43:27 10,780 posts
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Is this the start of a "Blue Rays of Death" epidemic?

Nah, probably not but it sounds kinda cool.

oldschoolsoviet 22 Mar 2008 22:34:04 6,453 posts
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Google "Blu Ray Drive Failure", and you'll find it's more common than you think. I'd assumed it's been kept pretty quiet as the failure rate is nowhere near RROD proportions. Something to watch for in the future perhaps ?

Deleted user 23 March 2008 07:53:13

A mate's PS3 showed similar symptoms (stopped reading ALL discs actually) a few weeks ago. His shop send it back to Sony, they didn't know if they would replace the drive or get him a new machine.

Psychotext 23 Mar 2008 14:35:17 62,854 posts
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Not unusual for any of the consoles to get drive failures. It's the most likely point of failure by far.

reddevil93 23 Mar 2008 14:39:13 14,282 posts
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Happened to me a few months ago. I sent it away on a Tuesday and had a brand new refurb 60gb the following Friday.

gohda 23 Mar 2008 15:46:04 6,638 posts
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It's a strange one this, I tried COD4 single player today and the sound suddenly stopped after I died. The when I quit and saved the whole thing went blank again.

I think the PS3 is having problems saving data tbh.

Deleted user 23 March 2008 18:01:35

Backup your saves and send it away on warranty! No need having a faulty machine around, the sooner you get rid of it the better.

Psychotext, indeed: the same happened with earliest PS2s, until they got the mechanics of the moving laser parts right. The PS3 is probably trickier for having a slot loading system and a new type of optical drive.

gohda 24 Mar 2008 13:08:43 6,638 posts
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reddevil93, are the refurb 60GB models like new?
Sony people are sending me one of those too.

Matthew_Aaron 24 Mar 2008 21:28:57 68 posts
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This same problem happened to me today, and funnily enough the warranty ran out yesterday as i got my 60GB on release. just wanted to know if its likely that sony would still help me out, especially as it was easter holiday weekend?
i was playing skate by the way, and now no disks can be read!!

gohda 24 Mar 2008 22:06:25 6,638 posts
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Mine stopped reading everything as well, it's down to luck if you get it under warranty as it's a day over, they check the date you bought the system.

reddevil93 24 Mar 2008 22:12:56 14,282 posts
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gohda wrote:
reddevil93, are the refurb 60GB models like new?
Sony people are sending me one of those too.

Yeah, mine was as new.

LoopTheory 25 Mar 2008 15:31:45 520 posts
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Mine had died before it got out of the box........ just bought a ps3 yesterday and it failed to read any type of disk straightaway , its getting replaced by sony on friday so fingers crossed the next one will be fine

Mr_Dodger 25 Mar 2008 19:31:19 263 posts
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Don't know if this will help, but it worked for me.

Mine was 3 months old (60gb) when it started locking up playing blu-rays. Everything else (games, dvd etc) were ok. But Movies would randomly freeze, necessitating a hard power-off. This was on every one of 6 different discs, and at random times.

I spoke to Sony and they recommended the first step was to select "restore default settings" from the system menu. I was skeptical, but tried it, after backing up essential stuff (saves etc) to a memory stick.

That was around a month ago and since then (fingers crossed) it's been ok.

Has to be worth a try.

gohda 25 Mar 2008 23:46:50 6,638 posts
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It won't even read blu-ray discs anymore, tried putting in Casino Royale.

Just getting a refurb one under warranty.

Thanks for everyones advice in this thread btw.

Psychotext 25 Mar 2008 23:48:20 62,854 posts
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Oddly enough I've seen quite a few of these threads pop up in the last couple of weeks. I wonder if a firmware update did something.

That, or people are finally playing some games on the thing.

/runs

neil74 31 Mar 2008 09:12:49 2,310 posts
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This happened to mine over the weekend although it did not happen whilst it was playing a disk I just switched it on and no disks are showing in the menu.

Mine is a launch model so had this happened in a months time I would have been screwed. I wonder how long I will be without the PS3?

And there was me waiting for my 360 to die!

neil74 31 Mar 2008 10:06:41 2,310 posts
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Another thing do you defineately get a refurb? I am not sure I am happy with that. My PS3 has had very light use indeed so no doubt I'll get one back that has been used a lot more and will be stuck with it when my warranty runs out.

jjreed 5 Apr 2008 02:52:44 1 posts
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return it right away- use your warranty- mine expired only 1 mnth. called sony will send box- thru mail but they eant 160 + 20 something for shipping ( canadian).
system will not even spin anything - games, movies- did system restore but nothing- eventhing else ok- downloaded games worked- look thru the net lots of people having same problem- oh and they send u a refurb unit and onley 90 day warranty so if it happens again fork out more dough.
- ps3 40 gb- sys update 2.20

gillius 7 Feb 2010 14:31:07 20 posts
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hey guys... i just had the same problem...
my 60 gig stopped reading blu rays.. altho it would still read dvds...whan i called sony they said it would coos �130 to sort it out ( after a system format which didnt work).

so out of warrenty i decided to take it apart myself to clean lense, and noticed that the lead which connects to the laser had come loose... so i cleaned laser and greased up the gears, checked the connections to other leads..... and for the moment its working again..

ill just keep my fingers crossed... but i hope that this will work for someone else who is having problems.

Deleted user 25 November 2010 10:48:57

Post deleted

EscagirlUK 3 Jan 2011 14:10:29 3 posts
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I just had the same thing happen. I was playing my new Sims 3 PS3 game, when it just froze. So i quit out of the game, took out the disc, and restarted the system. And now, it won't play any game at all. It shows the loading icon at the top corner, but nothing comes up. I did all the stuff recommended here - http://answers.yahoo.com/question/index?qid=20090309111828AAhIZ1v - but still nothing.

Big-Swiss 3 Jan 2011 14:47:23 9,181 posts
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I know this problem, had that with my launch model after two years, PS2 and DVD were still ok, anything Blueray was broken.

no way out but have it fixed

Syrette 3 Jan 2011 14:50:45 49,782 posts
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Does it suck your disc?

Big-Swiss 3 Jan 2011 15:30:42 9,181 posts
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nah, my situation was ok, it spit it out and took it in ok, just not readable

stuntmaster 3 Jan 2011 19:01:04 45 posts
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yep my old one did this ie loads but does not read games disk`s or blu ray`s