Virgin Media AGAIN ? Page 6

  • Dougs 29 Jan 2016 11:53:46 100,414 posts
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    How on earth did he try and explain that?
  • Jeepers 29 Jan 2016 12:02:53 16,616 posts
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    He didn't really. Just left it hanging as a bold statement.
  • Dirtbox 29 Jan 2016 12:12:08 92,595 posts
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    Post deleted
  • Psychotext 29 Jan 2016 17:57:48 70,652 posts
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    Wasn't really an option. Had to have it up and running for work as fast as possible.
  • Deleted user 2 June 2016 09:59:14
    So after having a special deal for 6 months, with free BT Sport...they told me prior to phone them up, and see what deals I can get to carry on for another 6 months. I was just told there are no deals, and I'm on the best deal...but they've taken BT Sport off me, and the £3 credit a month. I feel like phoning them up again.

    Edited by zisssou at 10:00:45 02-06-2016
  • Deleted user 2 June 2016 11:06:04
    Be careful how often you call them up, it degrades the wires
  • convercide 12 Jun 2016 19:45:02 6,530 posts
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    Getting consistent speeds of 2Mbps. This is utter shit. Who is best to swap to?
  • Decks 20 Feb 2018 21:25:33 31,013 posts
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    Word of warning, if you take up the offer of the free TV upgrade they're running they'll try to force the Hub 3 on you. Don't activate it, the wireless speeds are half what you'll see on the 2 but even worse there's a flaw with the chipset which means you'll get huge latency spikes when gaming. I've just had a fuck on getting them to reactivate my 2.
  • Deleted user 20 February 2018 21:29:14
    Christ, and the Hub 2 isn't that great really is it? Signal drops all the bloody time here, despite fiddling with the band etc.

    Would love to ditch Virgin but there aren't that many great options, certainly nothing cost effective enough to warrant the fuss.
  • Decks 20 Feb 2018 21:33:03 31,013 posts
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    I don't have much problem with the 2ac, pretty steady 180mb over wireless. The 3 I couldn't get over 75. And there's a 300 page post on their forum with people complaining about the latency spikes. It's supposed to make gaming almost impossible.
  • rudedudejude 20 Feb 2018 21:37:40 2,374 posts
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    Yeah, I've been using the 3 for 6 months and not really had any issues with at all, but keep an eye on the thread as some people's experiences have been quite poor.
  • Frogofdoom 20 Feb 2018 21:42:46 17,973 posts
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    I dropped my home hub 2 into modem mode the day I got it and have rebooted it a couple of times in the last few years. Never been keen on ISP supplied kit though as its always shit.
  • Decks 20 Feb 2018 21:48:21 31,013 posts
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    The latency thing still happens in modem mode apparently. They've been promising a patch for a while now but it looks as though its a chipset issue rather than firmware so I doubt they'll be able to fix it.
  • BigOrkWaaagh 20 Feb 2018 23:41:14 10,554 posts
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    I've had all the superhubs and have never had a problem with them. Steam tops out at about 27MB/s on 200Mb, everything else important is wired and tends to hover around 100Mb, so I've now dropped to 100Mb. Never had any problem with latency wireless or wired, although to be fair I don't go online that often.

    Edited by BigOrkWaaagh at 23:43:40 20-02-2018
  • neilka 21 Feb 2018 00:21:42 24,021 posts
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    I've got the superhub85, it's a bit slow but still provides me with plenty of entertainment.
  • KRadiation 21 Feb 2018 06:26:22 1,743 posts
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    Had the previous hub. Could only connect 4 devices at once before it started fucking up cutting the signal off abd slowing speeds down. If I had the tv On, ps4, phone... If anyone else did anything tablet or phone one of the other lost connection.

    New one so far touch wood is fine.
  • Dougs 21 Feb 2018 07:07:12 100,414 posts
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    neilka wrote:
    I've got the superhub85, it's a bit slow but still provides me with plenty of entertainment.
    Good work.
  • captbirdseye 21 Feb 2018 08:02:01 11,190 posts
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    An update has been rolled out this week that looks like it's kinda fixed the latency issues.
  • whatthefu 20 Jul 2019 10:51:13 1,340 posts
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    I'm trying to ring Virgin to downgrade my package, since they don't let you do it through the website. I really just can't get through.
    If you want an upgrade funnily enough that line isn't too busy to get through.

    Is there a way I can downgrade without ringing them? Can I send a strongly worded letter or something. This is rediculous time waiting on hold.
  • Deleted user 20 July 2019 11:07:40
    @whatthefu pick the I'm going to leave option and you'll probably get through pretty quick. They'll usually give you a decent deal to not leave / downgrade.
  • RichDC 20 Jul 2019 11:20:11 9,177 posts
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    I've always found virgin pretty good when I phone them to 'downgrade'. Always ends up with me getting an upgrade and paying less.
  • greg_wha 20 Jul 2019 11:30:35 1,392 posts
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    They were a bastard to me when I had to leave them after 5 years. They just couldn’t fathom I was moving house to a non Virgin area for some reason. I wish to god I could’ve stayed with them, the Sky line in my new house is 10% of the speed for a similar price when the contract runs out. VM were rock solid for 5 years straight, great ISP. But yeah leaving was way more stressful than it should’ve been.
  • whatthefu 20 Jul 2019 11:55:39 1,340 posts
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    I did finally get through, as soon as I ranted about it here, and I cancelled some of the services rather than take the 12 month discount on the same package and go through the same stuff next year. Just waiting on the confirmation email.

    @greg_wha Indeed their broadband is pretty good

    Edited by whatthefu at 11:56:04 20-07-2019
  • Rusty_M 20 Jul 2019 12:05:02 7,172 posts
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    greg_wha wrote:
    They were a bastard to me when I had to leave them after 5 years. They just couldn’t fathom I was moving house to a non Virgin area for some reason. I wish to god I could’ve stayed with them, the Sky line in my new house is 10% of the speed for a similar price when the contract runs out. VM were rock solid for 5 years straight, great ISP. But yeah leaving was way more stressful than it should’ve been.
    They were fine when I did the same. Using BT for a year was awful. I was delighted when Virgiin started digging up the streets around my house so we could actually get good speed and reliability.
  • ibenam 20 Jul 2019 13:27:39 3,507 posts
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    Is virgin fibre down for anyone else?
  • robc84 20 Jul 2019 13:58:00 15,553 posts
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    We’re on virgin’s top phone package (talk anytime or whatever) as my mrs spends most of the day on the phone to her mum and sister.

    Her sister recently changed to sky mobile, and virgin charged me £80 for calls to them as they are insisting it’s not sky mobile it’s Lyca mobile or something (an overseas provider) so i’m Being charged for overseas call charges. I’ve explained it’s sky mobile and I shouldn’t be charged but they are insistent it’s overseas and won’t credit me.

    I complained, but still nothing. Anyone else had this issue?
  • askew 20 Jul 2019 14:08:28 24,121 posts
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    Probably got a good case for taking that up with the ombudsman.
  • robc84 20 Jul 2019 14:35:27 15,553 posts
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    Yeah I don’t really want to let it go. It’s definitely a sky mobile contract she is on so it should be free.
  • askew 20 Jul 2019 14:53:28 24,121 posts
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    Is the layman expected to know Sky piggybacks (or is recognised) as Lyca? Sounds shady.
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