How to cancel a LoveFilm Account? • Non-Gaming • Film • Eurogamer.net

Deleted user 8 March 2009 10:39:09

Hi
Im not sure if this is the right place to put this but how the hell do you cancel a LoveFilm account? It says go on too your account and there should be a link saying "Cancel your account" but there isnt one! i've checked so many times and now im being charged for all these months when i dont even want the fucking subscription anymore!

This is really pissing me off! any help would be much appreciated!

angeltreats 8 Mar 2009 10:42:46 2,601 posts
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You have to phone them.

Kostabi 8 Mar 2009 10:53:22 5,926 posts
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My Account - then click 'Cancel my account'.

It's third from bottom on the left hand side.

angeltreats 8 Mar 2009 10:55:11 2,601 posts
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Oh wait, when we cancelled we were already on the phone to them complaining that they were shit. So ignore me.

Deleted user 8 March 2009 11:09:48

No, you're right a-t; you can't do it online. You have to phone them and be ready to say upwards of 4 times that you want to leave because they'll basically not take NO for an answer.

Unless they've changed something, that is. I cancelled a few months ago and whereas I used to be able to do it online this time their website said that cancellations had to be done over the phone. This is basically so they can spend 5 minutes of your time refusing to accept that you REALLY want to leave.

Deleted user 8 March 2009 11:19:00

Nope Definatly can't cancel on the My Account section! This is ridiculous, i have to ring them up and cancel?! What a waste Time, im sure with any other DVD rental service this could have been done easily! oh well thanks a lot for the help!

saintedd 8 Mar 2009 11:25:00 317 posts
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easy to cancel i have done it twice have a good look around it really is not that hard

Aretak 8 Mar 2009 11:33:53 10,391 posts
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There certainly used to be an easy cancellation link in the account pages somewhere. I guess they've removed it to make it harder for people to cancel on a whim.

Dougs 8 Mar 2009 11:35:19 100,415 posts
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Aretak wrote:
There certainly used to be an easy cancellation link in the account pages somewhere. I guess they've removed it to make it harder for people to cancel on a whim.

This.

Deleted user 30 August 2009 01:19:38

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Psychotext 30 Aug 2009 01:22:01 70,652 posts
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It amazes me how people will do all they can to avoid a 5 minute phonecall.

Deleted user 30 August 2009 01:24:35

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monkeyspasm 30 Aug 2009 02:12:08 2,971 posts
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Lovefilm are ace these days, you can cancel online. I did 2 weeks ago with no problem.

Actually, mine was Tesco via Lovefilm but surely it's the same? If not, bah.

Anyhow 17 quid a month for unlimited games / films with 3 at a time is pretty good IMO.

monsieur_tomseeker 19 Jun 2010 11:15:03 1 posts
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Cancel at anytime online

https://www.lovefilm.com/account/cancel_confirm.html

caligari 19 Jun 2010 11:17:13 17,956 posts
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monsieur_tomseeker wrote:
Cancel at anytime online

https://www.lovefilm.com/account/cancel_confirm.html

HE HAS RETURNED WITH AN ANSWER!

A year's worth of research and investigation. Thank you, Monsieur.

funkstar 15 Jan 2011 16:01:14 3,280 posts
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hrm... what ballbags,
need to phone up... i phone up 'sorry sir but we cannot access customer accounts at the moment, please call back tomorrow'

excuse me what?

Deleted user 15 January 2011 16:10:09

You can cancel online after about 11PM when the phone lines aren't open. It won't let you cancel online during the day though.

Carlo 15 Jan 2011 23:35:14 21,801 posts
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I'm trying to cancel, they want me to call.

Their online viewing is a joke. 66,000 films on dvd, 5,300 online, mostly shit.

What a crock of shit. I had high hopes for it on my ps3.

mal 16 Jan 2011 00:04:17 29,326 posts
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I've watched a few things on their online system, but only stuff I had already put on my list, and only stuff out of that that's free to watch. The resolution on my PC is shitty (looks like only about 300 lines) but the framerate keeps up, so that's not too bad a bargain for many films.

mal 16 Jan 2011 01:19:55 29,326 posts
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Speaking of lovefilm online, does anyone know if quitting watching a film halfway through lets you keep the minutes you'd otherwise spend watching the rest of it?

funkstar 16 Jan 2011 01:45:22 3,280 posts
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i can confirm, you can cancel late at night on the website (just did it now)

Deleted user 10 March 2011 20:38:17

No Need to Cancel if you're going on Holiday!

... Guess I'm waiting until 10pm then. I don't want to talk to some sales person. I do that all day.

Deleted user 10 May 2011 17:31:09

ecureuil wrote:
Ok so I called up to cancel, and.. what the fuck?

It's an Indian call centre and I couldn't really understand him, he kept going on about "because there's not much activity on your account, we can give you three months free(?) something something, will cost �5.99 (???) but will be cancelled something something"

Now I have no fucking idea. My account now says I'm paying �5.99 per month. I want to be paying nothing per month, have I just been gypped or do I have to give three months notice?

Why you not �5.99 go to feeling good no? See cancel not very when you activity?

Capn 26 May 2011 17:53:58 470 posts
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Out of interest; Can you still cancel online after 10/11pm? My trial runs out tomorrow and I am not paying �13.99.
I also don't fancy ringing them.

Craig0702 5 Aug 2011 09:05:59 2,178 posts
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A Google search brought me back to Eurogamer so...

Can anyone answer the above question? I rang them up a few months ago about something and they seem like idiots so cancelling online would be brilliant.

Scurrminator 5 Aug 2011 10:11:00 9,045 posts
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you cannot cancel online, you have to call them.

Mr_interesting_2011 5 Aug 2011 10:22:49 112 posts
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Scurrminator wrote:
you cannot cancel online, you have to call them.

You can cancel online still I believe...

If you attempt to cancel during their working hours you get a prompt to call them but if you call them out of hours it just goes through online

This certainly used to be the case anyway...