Problems at Simply Games • Non-Gaming • Online Shopping • Eurogamer.net

Lutz 21 Oct 2004 08:35:23 48,870 posts
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Just got two emails this morning from Simply Games:

[code]Dear Customer,
Thank you very much for your recent order. Unfortunately we have gone unexpectedly temporarily out of stock of this item. Stocks have been ordered and we are expecting a delivery shortly. An emailed confirmation will be sent once your game has been dispatched.
If you should have any questions please do not hesitate to contact us.
Kind Regards,

Customer Support
Simply Games[/code]

And the second one was, sent half an hour later:
[code]Dear Customer,
Please accept my apologies if you have received this email and you have ordered a pre order. This has been sent to you in error. Your pre order will still stand and will be dispatched to you for the day of release.
Please accept my apologies for any confusion this has caused.
Many thanks,

Simply Games
Customer Service[/code]
Both had the subject heading of "RECENT ORDER"
Now, the only thing I've got on order from them as we speak is Halo 2 LE. It looks like there may be a shortfall though. However I think I got the second email as I've had LE ordered for ages with them, from about 1 hour after the EG article went up. So check your inboxes folks. I've emailed them back to confirm which game...

Decoded 21 Oct 2004 08:39:35 4,426 posts
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This was posted yesterday, same problem I think.

Lutz 21 Oct 2004 09:00:24 48,870 posts
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Phew!

So I wonder what caused that then, if apology emails have gone out too?

rare_uk 21 Oct 2004 09:05:16 3,634 posts
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Hmm I pre-ordered XBOX PES4 yesterday and have not received an email yet. That's a bit suspect - isn't it?

mentat 21 Oct 2004 10:21:52 5,613 posts
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Heh! I had them too. I found it quite amusing as you all know my opinions on simply.
I can only imagine the email got sent out to all customers, past and present!

Lutz 21 Oct 2004 10:23:04 48,870 posts
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I think it went out to all people who have orders for Halo 2, then they said right, we got 10,000 copies, so the first 10,000 people who ordered get an apology. The other 4,990,000, tough shit.

Rankin 21 Oct 2004 10:23:45 2,931 posts
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I got an apology mail \o/

Lutz 21 Oct 2004 10:24:19 48,870 posts
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I think it's safe to say that if you got an apology then you're OK...

Deleted user 21 October 2004 10:25:07

I usuallly buy my games from Play.com but then when I realised that by buying from Simply I would be directly supporting EG, I ordered Pikmin2 last week. Still hasn't bloody arrived yet! Not a good start. Arse testicles!

Rankin 21 Oct 2004 10:26:30 2,931 posts
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Lutz wrote:
I think it's safe to say that if you got an apology then you're OK...

hence the \o/

Tiger_Walts 21 Oct 2004 10:42:22 16,674 posts
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I got an apology mail but I do have a slight worry.

Since I placed the order my debit card details have changed. I've emailed them asking if they can change the dettails to the card they now have on my user account.

\crosses fingers
\crosses arms
\crosses legs
\crosses eyes
\falls over

mentat 21 Oct 2004 10:49:13 5,613 posts
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HairyArse wrote:
I usuallly buy my games from Play.com but then when I realised that by buying from Simply I would be directly supporting EG, I ordered Pikmin2 last week. Still hasn't bloody arrived yet! Not a good start. Arse testicles!

/is shocked!

/says nothing.

Deleted user 21 October 2004 10:49:59

How do you know if it is the LE you have ordered? I odered it a whole back, and assumed it would be, but it doesn't say that it is.

Whizzo 21 Oct 2004 10:53:06 44,810 posts
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On the order tracking it will say this if it's the CE/LE whatever it's called :-

Items: - 1 of Halo 2 Limited Collector's Edition XBox

I got an apology email as well so I'm reasonably re-assured.

Tiger_Walts 21 Oct 2004 10:53:10 16,674 posts
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kalel, go to the order tracking and find that order. The item line will say whether it is the LE edition or not.

Meh, beaten by 4 seconds.

Edited by Tiger_Walts at 09:54:08 21-10-2004

Lutz 21 Oct 2004 10:55:38 48,870 posts
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Or, when you ordered it, see if it said Limited Edition or not.

Deleted user 21 October 2004 10:57:39

Shit balls! No LE. Arse fetish!!

Oh well, Virgin are still advertising the the LE for pre-orders in-store, so I might give that a go.

glo 21 Oct 2004 11:17:34 3,797 posts
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my mate ordered me pikmin 2 for my birthday from them on the 8th october and still hasn't received it yet. quite frustrating as it was me who recommended them as a reliable place to get games online from.

hurry up simply games, I don't want to have to go elsewhere in future...

Edited by glo at 13:02:39 21-10-2004

GamingArena 21 Oct 2004 11:56:14 90 posts
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Iv got Pikmin 2 in but only 2 left!!!
www.gamingarena.co.uk

pistol 21 Oct 2004 11:58:26 13,018 posts
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mentat wrote:
Heh! I had them too. I found it quite amusing as you all know my opinions on simply.
I can only imagine the email got sent out to all customers, past and present!

I've only used them once and that was last week when they delivered my PS2 PES4 a day before release. No complaints here.

Deleted user 21 October 2004 12:01:34

Personally I am still besotted with Simply thanks to the free copy of Star Ocean 3 they gave me, but if San Andreas does not arrive by next Friday I'm going to drive over there and play a game in their car park.

rare_uk 21 Oct 2004 12:41:50 3,634 posts
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Tiger_Walts wrote:
I got an apology mail but I do have a slight worry.

Since I placed the order my debit card details have changed. I've emailed them asking if they can change the dettails to the card they now have on my user account.

\crosses fingers
\crosses arms
\crosses legs
\crosses eyes
\falls over

You can change the card details online by going to my details and entering a new card number or whatever.

Tiger_Walts 21 Oct 2004 12:59:55 16,674 posts
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rare uk wrote:

Tiger_Walts wrote:
I got an apology mail but I do have a slight worry.

Since I placed the order my debit card details have changed. I've emailed them asking if they can change the dettails to the card they now have on my user account.

\crosses fingers
\crosses arms
\crosses legs
\crosses eyes
\falls over

You can change the card details online by going to my details and entering a new card number or whatever.

I know that but the order will have the details for the old card.

Tiger_Walts 21 Oct 2004 13:13:43 16,674 posts
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rhythm wrote:
If you're unsure, change the details and send them an email to let them know.

Did no-one read my initial post? That's what I have already done.

Since I placed the order my debit card details have changed. I've emailed them asking if they can change the dettails to the card they now have on my user account.

Lutz 21 Oct 2004 16:38:06 48,870 posts
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Phew!

[code]
Yes this order does still stand.

Please accept my apologies for any confusion caused.
[/code]

Tiger_Walts 21 Oct 2004 16:53:12 16,674 posts
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I was right, the order still had the details of the old card. Had to ring them up in order to change it.