| I returned a TV to ebuyer that cost £299.99 on 15th March 2010. Late feb this year it conked out and I returned it. The model was discontinued so I was told I would get a refund of £299.99(they quoted the amount)> However the refunded amount is £257.55, when I phoned to chase it up I was told that I was only entitled to a partial refund, despite being told it would be the full amount previously. Had I been told all along it would only be a partial refund I would be unhappy but accepted it, I am absolutely pissed at being lied to about it. |
Anyone know my rights(ebuyer refunds)
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boo 13,901 posts
Seen 1 week ago
Registered 18 years agoIf you've got it in writing from them that they'd refund you £299.99, then take it up with them again. If you get no joy, I'd suggest Citizens Advice Bureau, and then dependng on what they say, Trading Standards Office. -
Dougs 100,415 posts
Seen 10 hours ago
Registered 18 years agoIs that the price minus VAT? Sounds like a fast one to me -
I dont have it in writing, only what was said on the phone. My ebuyer ledger also shows I had £299.99 credit, of which £257.55 was deducted and now it is zero. -
Dougs 100,415 posts
Seen 10 hours ago
Registered 18 years agoEither way, pretty sure it has to be a full refund. Check out consumerdirect. -
To be honest I'm far more angry about being blatently lied too then pretty much being accused of making it up than the loss of the £40ish. Although it does mean I have £40 less to spend on its replacement. Having looked through my account more closely I think I know what has happened. I sent the TV back and it automatically put the order in for a replacement, however the TV is discontinued(2009 model). That order had a value of £257.55. To me it looks like someone has mistakenly done a refund from that order(which never shipped) instead of my original order and now are lieing to avoid owning up to it. I was also told it was in the terms and conditions, I have since looked and it isn't. I've sent an email explaining what I think has happened and hopefully get a more honest and helpful CS rep. I also pointed out that the T&C say nothing about partial refunds. They are sooo slow at replying to emails(3 days usually) butgiven their dishonesty so far I think having everything in writing is a good idea. Also any longer on their 10p/minute line and it will end up costing me money even if they do end up refunding the difference. -
Well they won't budge and refuse to accept that I was told it would be a full refund. Wouldn't recommend shopping with them, they cant be trusted to tell you the truth. I certainly wont be. -
coastal 5,433 posts
Seen 2 days ago
Registered 15 years ago+1 - but this is with Dabs/BT Shop
The deal is that they were happy to RMA a broken 5850 card (£200 refund) and they arrange pickup from my place of work. Their courier, DHL, has lost the package on route - or at least it hasn't shown up in the Dabs returns office and they're asking me for a collection receipt. Well front desk at my workplace are saying that it was collected and that they don't remember a receipt. It appears without a receipt they won't do anything and apparently won't contact DHL to see if there's an electronic version of the receipt. It pisses me off because if I had chosen my own courier I would be able to claim off the postal insurance. Presumably DHL comes with insurance and Dabs or myself would be able to claim off that? -
Dougs 100,415 posts
Seen 10 hours ago
Registered 18 years agoLesson learned to not rely on others I guess. I'd always want to hand the package over myself. FWIW, I had to send a Kindle back via DHL and got a receipt. -
coastal 5,433 posts
Seen 2 days ago
Registered 15 years agoGet in. If you moan enough they cave in. -
Zerobob 3,020 posts
Seen 3 hours ago
Registered 12 years agoHmmm, about 3 years ago my mate's (fairly rubbish) TV died after about 5 months and he bought that from eBuyer.
They sent him a rather decent Samsung as a replacement (don't think they had the same model in stock). Not sure if he paid the difference in price though. -
coastal wrote:
Get in. If you moan enough they cave in.
Good work!
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