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A friend of mine is in a pretty bad situation regarding a phone upgrade. She lives in London but spent the last 10 days in France. While there she used the T-mobile website to upgrade and order the new HTC One S. She arrived today and the phone wasn't there and T-mobile tells her it was delivered at her old address. At said address they deny having received anything and as far as T-mobile is concerned it was delivered to the address on file so they don't care. Question is, since phones are sent with recorded delivery and someone signed for it while she was abroad, isn't T-mobile or Royal Mail somewhat responsible for that phone's disappearance? Or am I just high? |
Recorded Delivery Issue
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Peew971 7,268 posts
Seen 2 days ago
Registered 16 years ago -
Yeah, just get the signature details off whoever has them (presumably both, and she should have a tracker number to look it up anyway), that should at least give some indication as to where it is. -
Anyone can sign for it though, assuming it's "Recorded Signed For". -
Peew971 7,268 posts
Seen 2 days ago
Registered 16 years agoCheers, I'll tell her to get the proof of delivery.
monkehhh wrote:
As it's a mobile phone it was probably RMSD so not everyone would be allowed to sign for it.
Anyone can sign for it though, assuming it's "Recorded Signed For". -
T-Mobile's site say they use UK Mail? But yeah, get all the information and proof you can. -
CosmicFuzz 32,632 posts
Seen 7 hours ago
Registered 15 years agoThe postie probably just signed it and left it by the wrong door somewhere. -
Dougs 100,414 posts
Seen 1 hour ago
Registered 18 years agoLike RM or anyone else cares who signs for it. As long as they get a scrawl, they're happy. As meme says, check out the tracking once updated -
neilka 24,025 posts
Seen 37 minutes ago
Registered 16 years agoThe postie is probably reading this thread on his new phone right now. -
CosmicFuzz 32,632 posts
Seen 7 hours ago
Registered 15 years agoThe postie is probably cracking one out whilst looking at pics of your friend right now.
He lives next door you see. -
Peew971 wrote:
They never ask for ID.
Cheers, I'll tell her to get the proof of delivery.
monkehhh wrote:
As it's a mobile phone it was probably RMSD so not everyone would be allowed to sign for it.
Anyone can sign for it though, assuming it's "Recorded Signed For". -
Peew971 7,268 posts
Seen 2 days ago
Registered 16 years agomonkehhh wrote:
Looks like they use UK Mail indeed. All the same though as someone signed for it. Somehow she might be lucky she was abroad as she can prove it wasn't her.
T-Mobile's site say they use UK Mail? But yeah, get all the information and proof you can. -
Peew971 7,268 posts
Seen 2 days ago
Registered 16 years agoAargh. wrote:
Doesn't mean they're not liable does it? I know posties don't care, I get all my Shopto games through the letter box even though they're sent recorded.
Peew971 wrote:
They never ask for ID.
Cheers, I'll tell her to get the proof of delivery.
monkehhh wrote:
As it's a mobile phone it was probably RMSD so not everyone would be allowed to sign for it.
Anyone can sign for it though, assuming it's "Recorded Signed For". -
neilka 24,025 posts
Seen 37 minutes ago
Registered 16 years agoHere's something to help her convince T-Mobile.
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I never said they weren't liable, I said that anyone can sign for it because they don't check the ID.
You might have to prove that the person wasn't you (her) which is unlikely to be easy. Don't expect to file a claim and get a cheque within a week. -
Aargh. wrote:
Should be pretty easy to prove it, given she wasn't in the country at the time. But yeah, unless something happens like being able to specifically pinpoint it on a known person, you're going to be waiting a while.
You might have to prove that the person wasn't you (her) which is unlikely to be easy. Don't expect to file a claim and get a cheque within a week. -
nickthegun 87,711 posts
Seen 11 hours ago
Registered 16 years ago/scribbles signature in shape of cock
"what's your name mate?"
"mike rotch" -
Peew971 7,268 posts
Seen 2 days ago
Registered 16 years agoJust to update, out of nowhere she received a phone call from the person who signed for it and will pick it up tomorrow.
Cheers for the answers, could be useful in the future. -
neilka 24,025 posts
Seen 37 minutes ago
Registered 16 years agoYOU'VE WASTED ALL OF OUR VALUABLE TIME 
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superdelphinus 10,507 posts
Seen 2 days ago
Registered 16 years agoRoyal mail are liable for pretty much feck all by the way under the various strands of legislation that they are bound by , if anyone reads this in the future -
superdelphinus wrote:
When else can they read it?
if anyone reads this in the future -
grey_matters 5,507 posts
Seen 2 weeks ago
Registered 15 years agoAargh. wrote:
I read it in the past. Just before I read your post in fact.
superdelphinus wrote:
When else can they read it?
if anyone reads this in the future
.gif)
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Peew971 7,268 posts
Seen 2 days ago
Registered 16 years agosuperdelphinus wrote:
Even if they let someone sign RMSD without checking ID?
Royal mail are liable for pretty much feck all by the way under the various strands of legislation that they are bound by , if anyone reads this in the future -
Are they meant to check ID?
.gif)
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