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I know my chances of getting a response to this today are pretty slim, but here goes. I've got my new monitor! It's abosultely stunning and a great piece of kit. CRT lovers - give it up, you don't realise what you're missing. I honestly couldn't be happier... except that there's a stuck pixel slap bang in the middle of the screen! I couldn't believe it. I've forked out well over £200 for a monitor only for it to be faulty and no be able to get a refund because it's not faulty enough! What utter trip. I can't use a monitor with a bright white pixel staring at me all the time, especially as it's located in the centre of the screen. It's weird though. I've tried the "rubbing" technique and it seemed to go away, but it keeps coming back. It starts of flickering and then comes back permanently. Because it's not fully gone does anyone have any tips on how to fix it? Failing that, any tips on how to get a refund/replacement? Failing that, does anyone know of a way I can force another 7 pixels to go so I can get a refund?! Grrr... [MH] |
Stuck Pixel
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Mike_Hunt 23,524 posts
Seen 2 years ago
Registered 19 years ago -
WoodenSpoon 12,360 posts
Seen 7 months ago
Registered 19 years agoIf you just bought it aren't shops required by law to give you a refund within a certain time if you want it? -
Mike_Hunt 23,524 posts
Seen 2 years ago
Registered 19 years agoNo - it has to be faulty. But apparently there's a clause with monitors that it's deemed acceptable until a certain amount of pixels are gone. This varies from manufacturer to manufacturer, and I can't find out what sharps standard is. Although whatever it is it's going to be higher than 1 pixel.
If I'd bought it from somewhere like PC world I'd be able to blag a refund, but as I've bought it from a hardware specialist I've no chance.
[MH] -
Mike_Hunt wrote:
No - it has to be faulty. But apparently there's a clause with monitors that it's deemed acceptable until a certain amount of pixels are gone. This varies from manufacturer to manufacturer, and I can't find out what sharps standard is. Although whatever it is it's going to be higher than 1 pixel.
If I'd bought it from somewhere like PC world I'd be able to blag a refund, but as I've bought it from a hardware specialist I've no chance.
[MH]
did the staff see it at all before you purchased it, if not poke the screen really hard, or put a magnet on the top of it and take it back
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Mike_Hunt 23,524 posts
Seen 2 years ago
Registered 19 years agoI doubt very much that they did. I've also thought along those lines, but I was concerned when I read that they have a clause stating something like "Returns for physical defects are not permitted".
WTF?!
Perhaps it might be worth a call to say "My monitor has a 'bruise' on the screen and a dead pixel - I want a refund". If they're positive then I might have a go at 'bruising' it.
[MH] -
Whizzo 44,810 posts
Seen 4 days ago
Registered 20 years agoWhat monitor is it? Some manufacturer's policies are a little more lenient on number of pixels that are dead dependent on where they are on the screen to class it as faulty.
I'm just glad mine hasn't got any as I'd always have my eyes drawn to them if I did.
/remembers accidently scratching a £300 monitor's anti glare and having to buy a completely new one because I couldn't stop looking at the scratches! My server now at least has a good monitor as I don't use it much! -
Aw that sucks man.
That was my one main fear when I purchased a laptop.
I'm sure there must be a way to force dead pixels, the magnet suggestion would work. But be sure to check that you can get a refund before forcing any damage...
Good luck! -
lost_soul 9,372 posts
Seen 1 year ago
Registered 19 years agoMike_Hunt wrote:
Hit the monitor with a hammer?
Failing that, does anyone know of a way I can force another 7 pixels to go so I can get a refund?!
I suspect that you may just have to live with it. -
Mike_Hunt 23,524 posts
Seen 2 years ago
Registered 19 years agoWhizzo wrote:
It's Sharp (like I said
What monitor is it? Some manufacturer's policies are a little more lenient on number of pixels that are dead dependent on where they are on the screen to class it as faulty.
I'm just glad mine hasn't got any as I'd always have my eyes drawn to them if I did.
/remembers accidently scratching a £300 monitor's anti glare and having to buy a completely new one because I couldn't stop looking at the scratches! My server now at least has a good monitor as I don't use it much!
), who don't seem to mention their policy anywhere.
It's a bright white dot so my eyes can't help but be drawn to it. I've give it a damn good rub (the pixel, you perverts) and it's gone again. For some reason the rubbing only works when it's on a light coloured background, not black.
If it comes back I think a carefully worded letter to the MD at Sharp might work.
[MH] -
Mike_Hunt 23,524 posts
Seen 2 years ago
Registered 19 years agoThere really should be something like "dead pixel insurance". I'd pay up to a tenner to ensure my monitor was perfect.
[MH] -
Scribbler 14 posts
Registered 18 years agoMeh. The whole dead pixel thing's kept me back from TFT purchasement.
Can't you just zap the VGA connector with one of those electric things you use to light the cooker with, and then say it was DOA?
On second thoughts.... -
Whizzo 44,810 posts
Seen 4 days ago
Registered 20 years agoSharp's dead pixel policy is [link=http://www.sharp.co.uk/resources/faqs/Pixel%20Policy%20FAQ200404_v1.pdf">here, check on this -
st3ph3n 2,833 posts
Seen 12 years ago
Registered 20 years agoTom's guide to dead pixels. Explains everything.
Mike, was the monitors information page on the site you bought it from clear on the dead pixel policy, and was there an agreement you had to read before getting into the box of the screen, or even a notice that you should reasonably be expected to read that was inside the box?
If none of these are present then you might have a case for replacement. -
Mike_Hunt 23,524 posts
Seen 2 years ago
Registered 19 years agoYeah, there was a posted on the wall. Not the clearest of things though, but still, it was there.
[MH] -
Shivoa 6,314 posts
Seen 2 years ago
Registered 20 years agoSamsung replace all monitors on request even if you've only got one dead sub pixel at the edge of the screen.
/isn't helping
The rubbing technique, if it seems to be working to some extent then I'd say you probably been to be a bit rougher to really massage it back to life.
When I got home to find a lazy red subpixel (always off, ie it is bright red as the LC is off so the red light gets through) on my first proper LCD I read about rubbing and thought it wasn't really working that well until I took a bit more of a risk and reall pushed it hard. Cloth between thumb nail and display I really gave it some pressure and went over the pixel vertically about 6 times and ever since the pixel has been ok.
Occasionally after travel it turns up but alll I have to do is gently tap it and it comes back to normal life. I expect it will be the first pixel to die when the monitor is getting older but as it is already over 12 months old and still looking as good as new I'm happy (this is a screen the gets throw in the back of a car every couple of weeks as I go to LANs, development meetings, and just random geek getherings).
Of course it doesn't hurt that the screen looks like sex on a stick and has the side-on profile that many people would have killed for 18 months ago. -
Foregone-Reality 2,216 posts
Seen 11 years ago
Registered 18 years agoShivoa wrote:
/isn't helping
Of course it doesn't hurt that the screen looks like sex on a stick and has the side-on profile that many people would have killed for 18 months ago.
/slides balaclava over face while looking at Shiv's humble abode.
Papa needs a new screen
Edited by Foregone Reality at 03:03:30 26-12-2004 -
mugwump 654 posts
Seen 4 years ago
Registered 19 years agoMike_Hunt wrote:
If I'd bought it from somewhere like PC world I'd be able to blag a refund, but as I've bought it from a hardware specialist I've no chance.
[MH]
Hi Mike (merry christmas and all that!),
What's this specialist place you bought the kit from? There's normally a standard practice with computer/component shops of being able to return ANY hardware within 2 weeks, if you are NOT SATISFIED. Nevermind if there's anything wrong with it or not.
In the past, I've returned things to Insight Computers, Microdirect, Aria and DCS: all because I haven't been completely *ahem* satisfied with the product. I can't see why you couldn't exercise your consumer rights in this case as well.gif)
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Mike_Hunt 23,524 posts
Seen 2 years ago
Registered 19 years agoCheers guys, I got distressed and gave it a damn good rub.
Then, when I got bored of that, I tried rubbing the monitor again (badoom, tsh). It seems to have gone now (rubbing it whilst a different colour was displayed worked best).
I've going to put it through it's paces this week and if it survives then I'll keep it, otherwise I'll take action (not sure what sort).
Mugs - I bought it from Microdirect, who, in my experience don't like accepting returns (like many other places).
Duncan - any chance you can drop me a mail to lucidgaming at hotmail . com?
[MH] -
Mine had a couple of dead pixels when I first got it but they have fully come back to life now, just through general usage.
The same is true for my DS which is now totally healed \o/
Fingers crossed the same will happen to yours Mike. -
Spike3 68 posts
Registered 18 years agoWorth noting that despite what a lot of places will try and tell you about TFT returns, if you bought it online they are required to allow a return within 7 days even if theres absoloutley nothing wrong with the product. Distance selling regulations act covers this in the UK.
They can charge u a restocking fee, but if youve had it less than 7 days (and you still have all the original packaging etc) they have to accept the return. -
mugwump 654 posts
Seen 4 years ago
Registered 19 years agoSpike3 wrote:
Worth noting that despite what a lot of places will try and tell you about TFT returns, if you bought it online they are required to allow a return within 7 days even if theres absoloutley nothing wrong with the product. Distance selling regulations act covers this in the UK.
They can charge u a restocking fee, but if youve had it less than 7 days (and you still have all the original packaging etc) they have to accept the return.
That's the fella! And I know Microdirect honour it. If that pixel comes back, then don't hesitate to send it back. To be honest, I could live with one dead pixel, but perhaps not in the centre of the screen
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Mike_Hunt 23,524 posts
Seen 2 years ago
Registered 19 years agomugwump wrote:
Bought it in the store as it's just down the road from where I live. But top tip for the future! Cheers.
Spike3 wrote:
Worth noting that despite what a lot of places will try and tell you about TFT returns, if you bought it online they are required to allow a return within 7 days even if theres absoloutley nothing wrong with the product. Distance selling regulations act covers this in the UK.
They can charge u a restocking fee, but if youve had it less than 7 days (and you still have all the original packaging etc) they have to accept the return.
That's the fella! And I know Microdirect honour it. If that pixel comes back, then don't hesitate to send it back. To be honest, I could live with one dead pixel, but perhaps not in the centre of the screen
[MH] -
Mike_Hunt 23,524 posts
Seen 2 years ago
Registered 19 years agoDuncan - I don't seem to have any mail from you matey.
[MH] -
Khab 6,583 posts
Seen 2 weeks ago
Registered 20 years agoSpike3 wrote:
Worth noting that despite what a lot of places will try and tell you about TFT returns, if you bought it online they are required to allow a return within 7 days even if theres absoloutley nothing wrong with the product. Distance selling regulations act covers this in the UK.
They can charge u a restocking fee, but if youve had it less than 7 days (and you still have all the original packaging etc) they have to accept the return.
I dunno if the UK has some sort of exemption, but here we have the EU standard of 14 days during which you can return the product no questions asked, if you bought it remotely.
Edited by Khab at 20:57:29 26-12-2004 -
Mike_Hunt 23,524 posts
Seen 2 years ago
Registered 19 years agoI'm really not having much luck here. After a few weeks without problems another pixel appears to be stuck. However, this pixel appears to be smaller than the first intermittent one. Is there any way of accurately being able to tell a pixels size? I think the first pixel could actually be a small cluster of them.
Sharp's pixel policy is more than 2 stuck/dead ones - trust me to only get 2.
[MH] -
lost_soul 9,372 posts
Seen 1 year ago
Registered 19 years agoSound like s atuck sub pixel (every pixel is made of 3 sub pixels - red, green and blue). -
Mike_Hunt 23,524 posts
Seen 2 years ago
Registered 19 years agoGLERK!
Ok now I've got random dead pixels appearing and the colour is draining away. A yellow fill in paint is *much* darker at the top left than it is at the bottom right.
[MH] -
Mike_Hunt 23,524 posts
Seen 2 years ago
Registered 19 years agoThey'll probably try and replace it won't they?
[MH] -
Shinji 5,902 posts
Seen 8 years ago
Registered 20 years agoAye, sounds like serious grounds for a refund now.
By the way, buying stuff mail order or over the net is covered by the distance selling regulations, which allow you to return a product within 10 days (iirc) if you're unsatisfied with it, regardless of whether it has physical defects or whatever.
This is a statutory right and no retailer can refuse to accept the return. Just tell them you're returning it under distance selling regs, bosh. They'll whine, but that's tough luck - you have rights under law that their T&Cs cannot invalidate.
The reason this exists is because in theory you should be able to examine anything you buy in a shop, but you cannot examine stuff over the 'net, so people need to be protected from the possibility of dodgy kit being shunted onto them... -
They wouldn't let me test it. Nice.
[MH]
), who don't seem to mention their policy anywhere..gif)
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