Best ISP atm? Page 3

  • Murbs 3 Nov 2013 18:11:07 25,151 posts
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    Don't even get 3g here and I'm stuck with a 2mb connection for my broadband due to the age of the exchange. 1gb takes about an hour if I'm lucky.

    Needless to say I hate you all.
  • caligari 6 Jan 2014 22:16:15 17,956 posts
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    Best/cheapest at the mo?

    I've finally come to the end of my Talk Talk contract (yes, I know) so I'm willing to pay the extra to get different line installed.
  • chopsen 6 Jan 2014 22:17:51 21,958 posts
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    With BT Infinity. They're shit.
  • caligari 6 Jan 2014 22:22:36 17,956 posts
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    Chopsen wrote:
    With BT Infinity. They're shit.
    Not 'the' shit?
  • caligari 6 Jan 2014 22:39:36 17,956 posts
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    Have any of you ever used Plusnet?

    They're currently offering one of those '£2.50 a month for a year's worth of broadband' deals with (as far I can see) free installation - and seem to get fairly decent reviews.

    It looks like you can get BT Sport/ESPN for an extra £5.99 a month, too.

    edit: Christ, I sound like a planEt.

    Edited by caligari at 22:40:08 06-01-2014
  • chopsen 6 Jan 2014 22:50:07 21,958 posts
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    Used plusnet for adsl and they were quite good actually. Reliable, had one fault in the years I was with them, sorted it out quite quickly.

    BT: They've serially fucked me up since day one.

    I think the problem is when I originally signed up it cocked up (their fault) and ever since then there's been something weird about my account. The manage your account website often throws up errors. Attempts at correcting this have met by responses varying from fecklessness to being down right rude.

    But appart from that, it's also the most unreliable ISP I have ever been with. My connection would fail several times a week.

    I'm biding my time till my contract ends. It'll mean being capped probably but I'd rather have a capped one I can rely on rather than an uncapped one that falls over all the time.
  • chopsen 6 Jan 2014 22:50:30 21,958 posts
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    Fun fact: it took me longer to answer that post than I indended because my internet went down.
  • Deleted user 7 January 2014 01:01:57
    Been on plusnet for about 8 years, would use no one else to be honest.  Fast, reliable, local support.  Costs a bit more but worth it.
  • ytzulu 7 Jan 2014 01:38:36 183 posts
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    I'm with Bt fibre, central London.

    The pricks throttle the speeds on torrents, everything else is fine.

    Edited by ytzulu at 01:39:13 07-01-2014
  • Dirtbox 7 Jan 2014 01:57:26 92,595 posts
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    Post deleted
  • mal 7 Jan 2014 02:14:27 29,326 posts
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    I'm surprised that Plusnet's reputation is still high after the takeover by BT, but if you guys reckon they're still decent then fair enough.
  • StixxUK 7 Jan 2014 09:05:07 8,755 posts
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    I swear by Plusnet these days.

    When we moved from BT they kept calling us and asking if we wanted to switch back.

    Told them we got better customer service from Plusnet and he condescendingly said "you do realise they're owned by BT Group so so that's not really possible"...

    Idiots. Stay the fuck away from BT
  • Kew1Melon 7 Jan 2014 09:07:51 487 posts
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    I'm with BT Infinite and up to now they've been great. Quite cheap too.
  • ManicDrunkMonk 7 Jan 2014 09:28:19 557 posts
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    I'm on Virgin and it's been good. I think you're in a dream world if you think they aren't going to throttle use at peak times especially if you're torrenting.
  • PearOfAnguish 7 Jan 2014 09:45:38 7,573 posts
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    Plusnet have a good rep for customer service.

    Sky Fibre has been solid for me, never had a single outage that required tech support (had to reboot the router once I think) and the one or two times I've had to contact them about billing or something their CS people seemed fine.

    ManicDrunkMonk wrote:
    I'm on Virgin and it's been good. I think you're in a dream world if you think they aren't going to throttle use at peak times especially if you're torrenting.
    Plenty of providers don't throttle at all now.

    Virgin are one of the worst for it though.

    Edited by PearOfAnguish at 09:48:18 07-01-2014
  • ManicDrunkMonk 7 Jan 2014 10:20:04 557 posts
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    But throttling isn't just done to irritate consumers. It's to prevent a tiny number of heavy users slowing the network to a crawl.

    I've never noticed throttling and I would consider myself a moderate to heavy user.
  • Deleted user 7 January 2014 10:49:03
    StixxUK wrote:
    I swear by Plusnet these days.

    When we moved from BT they kept calling us and asking if we wanted to switch back.

    Told them we got better customer service from Plusnet and he condescendingly said "you do realise they're owned by BT Group so so that's not really possible"...

    Idiots. Stay the fuck away from BT
    Should have told the twat that it was very possible considering they have a different customer service centre.

    Twat.
  • hax1 7 Jan 2014 11:12:05 16 posts
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    Switched from BT to TalkTalk a couple years back and had no issues with them and consistent 24 meg download. I moved house a couple months ago and I keep having ping issues with BT (can't switch to anyone else in my area, small town) and very low download speeds even though I'm paying for 8 meg.
  • Deleted user 7 January 2014 11:41:14
    Virgin putting the price up again. Now paying £40 just for sodding Internet, but I can't get fibre where I live so don't really have a choice.

    I swear Virgin know this and abuse it. Might just drop to a lower package. I wonder what's the lowest I can get away with, as I use Steam and Netflix heavily.
  • Buztafen 7 Jan 2014 12:04:24 17,543 posts
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    What do you get for £40? Is that line rental and internet...seems steep.
  • MrWonderstuff 7 Jan 2014 12:07:15 3,617 posts
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    @Chopsen Really? I have it here in Stroud and its bloody great. Goes through my existing telephone line (engineer had it up and running in 30mins). 60Mb* connection is very nice thanks. It's easy to bash BT (I have had issue in the past) but with this I haven't but praise. Oh and at £19 I think its worth it.

    *Just did a speed test 71Mb.

    Edited by MrWonderstuff at 12:09:10 07-01-2014
  • Buztafen 7 Jan 2014 12:19:25 17,543 posts
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    MrWonderstuff wrote:
    @Chopsen Really? I have it here in Stroud and its bloody great. Goes through my existing telephone line (engineer had it up and running in 30mins). 60Mb* connection is very nice thanks. It's easy to bash BT (I have had issue in the past) but with this I haven't but praise. Oh and at £19 I think its worth it.

    *Just did a speed test 71Mb.
    I'm inclined to say the same. Since getting Infinity over a year back i've had little to no problems with BT. Very close to the cabinet so get a constant 76 down 19 up. Dont use torrents so the capping doesnt bother me. I think it helps that i live in a relatively small town and the general public see fibre as being witchcraft so i'm probably one of the only people connected to the exchange.

    Edited by Buztafen at 12:20:31 07-01-2014
  • ModishNouns 7 Jan 2014 12:19:26 4,986 posts
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    More Plusnet love here. I've had no technical problems and the line is reasonably fast (I see about 10 of my 20 meg adsl). You can get support via casual moaning and sideways references on Twitter too and they always reply in good spirit.
  • Zomoniac 7 Jan 2014 12:19:54 10,628 posts
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    I have Ask4. They're by far and away the best provider I've ever known, both in terms of service (no caps, no throttling, full speed at all times) and support (20 seconds to get through, everyone on the call desk is a techie, they're all from Sheffield. Every time they're doing maintenance I get an email saying "we're very sorry but in three weeks on this date you may notice a slight dip in performance between 03:30am and 03:45am"). There's just the slight downside that you have to move into a building that they offer a connection in. Of which I believe there are currently 12.
  • PearOfAnguish 7 Jan 2014 13:03:47 7,573 posts
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    BT, TalkTalk, Sky and BT have no traffic management or usage caps on their top packages now, in case anybody was wondering. If you've been with them a while you may be on a legacy deal with limits still in place so you'll need to talk to them about switching to a newer package.

    Sharzam wrote:
    as I use Steam and Netflix heavily.
    Steam is the only thing I'd be concerned about, you'll see a big drop off in download speeds moving from cable to ADSL. Netflix doesn't actually need that much, 0.5Mb is the minimum and 5Mb is recommended for HD.
  • Deleted user 7 January 2014 13:06:35
    @mal Although Plusnet are now owned by BT, they very much retain their own independence and control over how they manage their network (and the user's on that network).
  • Deleted user 7 January 2014 13:09:16
    I'm with Plusnet fibre at the moment and it's great so far. No problems.

    However come September when the contract is up I plan on playing BT, Plusnet and Sky off each other.

    Which will probably be Sky as I have my tv with them but you never know.
  • JamesUK 7 Jan 2014 14:05:11 910 posts
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    What's the general opinion on Sky broadband and the bundle talk package?.

    I'm looking to change my ISP in the next couple of weeks and my options are pretty limited, there's only TalkTalk and Sky LLU available on my local exchange.

    My current broadband is capped at 50GB a month. This used to be alright but now I'm interested in streaming movies and with the growing size of digital games this 50GB just isn't going to cut it anymore.
  • PearOfAnguish 7 Jan 2014 14:36:53 7,573 posts
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    As I said above, I've found Sky to be great, reliable and fast service and had no issues with support. Dunno about the phone side of things, does anyone use them for calls anymore? I'd get rid of that if it wasn't required for broadband.

    Download caps aren't an issue either. I download and upload a ridiculous amount (in the terabyte region some months) and never heard from them about it.
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