Building A Gaming PC - Parts Advice Needed Page 155

  • Beetroot_Bertie 17 Mar 2020 15:29:32 503 posts
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    Update about my exciting PC purchasing: it's going to be sent back.

    Spent a lot of time yesterday trying to get through on the phone only to be greeted with answer messages. Eventually got through to tech support and was told that maybe the CPU wasn't seated properly. They asked me to remove the cooler and reseat the chip. Whilst I felt ok about doing this, it seemed a strange thing to ask a customer to perform such a task. It came out stuck to the underside of the cooler and I noticed some bent pins. Carefully bent them back and reseated the CPU but the machine still wouldn't power up. Not even getting the beeps or mobo light this time.

    Mentioned the bent pins to the chap (he actually asked if there were any) who said they might have got damaged in transit. As a result it should be going back once the RMA gets sorted (not heard anything back from them today since completing a form yesterday). Hopefully they can sort it all out.
  • Rogueywon Most Generous Forumite, 2016 17 Mar 2020 15:33:56 8,401 posts
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    "Damaged in transit" is always a risk with these things. No matter how carefully the vendor packages the machine, once it's handed over to the delivery firm, they lose all control over how it's treated.

    I spent £3.5k on a PC last year, to have it delivered on a palette from the back of a huge truck who literally banged it down in the middle of the road and then drove off leaving me to struggle frantically to drag the thing up the kerb and onto the pavement before any traffic could come along. Fortunately, the machine itself had survived in that case.
  • uiruki 17 Mar 2020 15:35:20 5,155 posts
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    Thatís a shame but glad youíve managed to (hopefully) get it all sorted. Fingers crossed you get it all back in working order soon.
  • Fake_Blood 17 Mar 2020 15:40:20 10,233 posts
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    Nah bent pins is totally the guy installing the cpu that fucked up. Once installed they arenít going to bend in transit.
  • b-rk 17 Mar 2020 17:40:55 1,215 posts
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    Bent pins could also happen when pulling out the CPU with the HSF... That happens quite a lot with AMD because PGA is fucking shit like that.
  • brokenkey 17 Mar 2020 17:48:16 10,471 posts
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    I can't believe they didn't test it working before shipping it - or maybe that's the installer's job, he did test it, found it wasn't worked and didn't want to cop the blame.
  • KD 17 Mar 2020 17:50:47 2,692 posts
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    It's a downside to buying it prebuilt, I used to get motherboard bundles sent to me and had one with similar.
  • Blackmarsh63 17 Mar 2020 17:52:38 3,138 posts
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    @Beetroot_Bertie Blimey ,did they use super glue instead of thermal paste ?
  • Fake_Blood 17 Mar 2020 17:59:17 10,233 posts
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    Back in the early 2000s I once removed the heatsink of my prebuilt only to find a warranty void if removed sticker on top of the IHS.
  • CrispyXUKTurbo 17 Mar 2020 17:59:59 2,859 posts
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    Friend of mine bought a pc in early 2000 that came without a heat sink or fan lol
  • MrWonderstuff 17 Mar 2020 23:19:57 3,238 posts
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    I wish you had told me your were asked to remove the cooler. I posted on Reddit about being aware the stock cooler paste is really really sticky. You should only remove it by giving the cooler a very small twist just so it can disengage from the paste. Glad you are getting a replacement and yes, odd they asked you to reseat the CPU - if it was the CPU then why did the LED not show that. I am not sure the POST sequence - is it CPU then RAM or vice versa?

    Oh and 'damaged in transit'? Not sure I believe that.

    Edited by MrWonderstuff at 23:21:25 17-03-2020
  • Beetroot_Bertie 17 Mar 2020 23:36:52 503 posts
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    I'm not sure what to think at the moment. The chap mentioned the chip would likely be stuck to the cooler beforehand, so it didn't feel like much of a surprise. The default paste or pad (or whatever is was) was pretty sticky though. I just hope their after-sales service is up to snuff.
  • quadfather 18 Mar 2020 08:33:52 36,410 posts
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    Sounds like a stock answer for "I don't know". Still, hopefully you'll get luckier next time
  • Beetroot_Bertie 2 Apr 2020 13:36:48 503 posts
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    Update: got my PC back from CyberPower on Monday - it's had a new motherboard and CPU fitted and so far seems to be working grand. I'm impressed they've managed to get it sorted and returned given current events. The HDD drive tray (with drive on it) came jammed in diagonally though :/

    Obviously, I had my priorities in order - I installed Steam and Rocket League first. Looks great in 1440p :)

    Games aside, I was wondering about essentials to install and was hoping to get a bit of advice.

    Is Windows defender enough or should a 3rd party AV be installed too? Malwarebytes maybe? Are there still conflicts between these with defender?

    Also it's been waking from sleep at 3:15 in the morning, I think to do some sort of maintenance. Is there a way to make it stay asleep when instructed to?

    Happy to receive any other tips for useful system apps, tools etc or recommended things to do with this new build at this early stage.

    Edited by Beetroot_Bertie at 13:41:33 02-04-2020
  • MrWonderstuff 2 Apr 2020 16:50:14 3,238 posts
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    Great all was sorted - although the tray being jammed in seems like a lazy job. Windows defender is actually alright...I use it on my gaming PC and all is fine. My laptop also runs Defender ok as well. I do run Malwarebytes and PrivateInternetAccess on my work PC as well as Avast. Essential? No. Peace of mind, yes.

    Other stuff? Not really.

    Waking from sleep at 3.15am? Haven't a clue but windows will do updates out of working hours so maybe that's it. I normally shut my games/work PC off at night. Waste of leccy.

    Edited by MrWonderstuff at 16:50:48 02-04-2020
  • Rogueywon Most Generous Forumite, 2016 2 Apr 2020 16:51:36 8,401 posts
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    @Beetroot_Bertie Glad to hear it's working now.

    On AV, I tend to use Windows Defender for live scanning, supplementing it with an manual scan with the free version of Malwarebytes once per week.
  • EMarkM 2 Apr 2020 17:32:55 4,922 posts
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    Rogueywon wrote:
    @Beetroot_Bertie Glad to hear it's working now.

    On AV, I tend to use Windows Defender for live scanning, supplementing it with an manual scan with the free version of Malwarebytes once per week.
    Exactly the same here. Never had any problems.

    Hashtag FamousLastWords...
  • Beetroot_Bertie 2 Apr 2020 18:11:27 503 posts
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    Thanks for the tips. I'll get MB installed too. And shut down instead of sleeping - it's just what I'm used to doing with my Mac.

    I've had a quick look in the event viewer to see what was waking the PC and it looks like Windows is executing a 'Maintenance Activator' scheduled task. I'm assuming this is something benign.

    The advanced settings in the power plan options all have "Allow Wake" timers Enabled too so I think that's the issue too.
  • KD 2 Apr 2020 19:28:50 2,692 posts
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    Get the old control panel up if thats more familiar, just search for it in windows, most the other old options are got to by right clicking the start menu.
  • Malek86 6 Apr 2020 19:12:43 10,025 posts
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    So I just bought a Ryzen 3600, which should go very well with my crap tier A320 mobo and barely acceptable DDR4-2666mhz memories.

    Heard some people saying that it might be problematic due to the bad VRM these mobos use, but I'm not going to OC or anything, so it might be just fine overall.

    I wanted to wait for Ryzen 4000, but chances are that it will not be compatible with my motherboard (it's already a miracle that Asus decided to make it compatible with the 3000) and then I'd need to replace everything and it would come up a lot more expensive. I guess even with the new consoles out, this processor should be enough for another 3 years, just like my current 1500X.
  • Fake_Blood 6 Apr 2020 19:40:02 10,233 posts
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    @Malek86 You can always buy faster ram, I heard it actually makes a difference on Ryzen systems.
  • Malek86 6 Apr 2020 20:09:11 10,025 posts
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    @Fake_Blood saw a few benchmarks saying that Ryzen 3000 is less dependant on RAM speed than the previous ones. Also, my crap tier mobo doesn't take anything higher than 2666mhz unless you overclock, and I'm not gonna risk any overclocking on this junk.

    Should be fine anyway. Raw speed compared to my 1500X should be almost twice as fast, and a sizeable increase in single core performance too. And in games, it should be enough to remove any bottlenecks I was seeing in Destiny and the likes.
  • b-rk 6 Apr 2020 22:00:06 1,215 posts
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    can get a decent b450 board for 75 quid. did you get the system running ok at 2666? i recall you having to run ram at 2133.
  • Carlo 6 Apr 2020 22:13:10 21,207 posts
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    Fake_Blood wrote:
    @Malek86 You can always buy faster ram, I heard it actually makes a difference on Ryzen systems.
    Bump up the voltage and overclock it to 3000 MHz
  • Malek86 7 Apr 2020 06:32:23 10,025 posts
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    @b-rk yeah, updated the BIOS and I've been running at 2666mhz for a few months now. Not had any problems lately. I guess those AGESA updates helped after all.

    I'll be updating again to the latest version anyway, just to be sure. Need to get ready when the CPU arrives.

    Edited by Malek86 at 06:33:17 07-04-2020
  • challenge_hanukkah 9 Apr 2020 08:33:38 12,634 posts
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    Can anyone recommend me some decent and above all free software for benchmarking a NVME SSD please?
  • Globbits 9 Apr 2020 09:00:39 165 posts
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    @challenge_hanukkah CrystalDiskMark?
  • challenge_hanukkah 9 Apr 2020 09:58:55 12,634 posts
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    I'll give that a try.

    Cheers.
  • Fake_Blood 9 Apr 2020 10:14:47 10,233 posts
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    If itís a samsung the samsung magician driver/app has a benchmark too.
  • b-rk 9 Apr 2020 10:21:26 1,215 posts
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    challenge_hanukkah wrote:
    I'll give that a try.

    Cheers.
    also try AS SSD and post results
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