Not written by me, I hasten to add, but a Genuine Customer Complaint letter to NTL... • Non-Gaming • General Non-gaming • Eurogamer.net

pjmaybe 2 Mar 2005 12:34:06 70,666 posts
Seen 12 years ago
Registered 20 years ago

Loved it!

Dear Cretins,

I have been an NTL customer since 9th July 2001, when I signed up for
your 3-in-one deal for cable TV, cable modem, and telephone. During this
three-month period I have encountered inadequacy of service which I had
not previously considered possible, as well as ignorance and stupidity
of monolithic proportions. Please allow me to provide specific details,
so that you can either pursue your professional perogative, and seek to
rectify these difficulties - or more likely (I suspect) so that you can
have some entertaining reading material as you while away the working
day smoking B&H and drinking vendor-coffee on the bog in your office:

My initial installation was cancelled without warning, resulting in my
spending an entire Saturday sitting on my fat arse waiting for your
technician to arrive. When he did not arrive, I spent a further 57
minutes listening to your infuriating hold music, and the even more
annoying Scottish robot woman telling me to look at your helpful
website....HOW?

I alleviated the boredom by playing with my testicles for a few minutes
- an activity at which you are no-doubt both familiar and highly adept.
The rescheduled installation then took place some two weeks later,
although the technician did forget to bring a number of vital tools -
such as a drill-bit, and his cerebrum. Two weeks later, my cable modem
had still not arrived. After 15 telephone calls over 4 weeks my modem
arrived... six weeks after I had requested it, and begun to pay for it.

I estimate your internet server's downtime is roughly 35%... hours
between about 6pm -midnight, Mon-Fri, and most of the weekend. I am
still waiting for my telephone connection. I have made 9 calls on my
mobile to your no-help line, and have been unhelpfully transferred to a
variety of disinterested individuals, who are it seems also highly
skilled bollock jugglers.

I have been informed that a telephone line is available (and someone
will call me back); that no telephone line is available (and someone
will call me back); that I will be transferred to someone who knows
whether or not a telephone line is available (and then been cut off);
that I will be transferred to someone (and then been redirected to an
answer machine informing me that your office is closed); that I will be
transferred to someone and then been redirected to the irritating
Scottish robot woman...and several other variations on this theme.

Doubtless you are no longer reading this letter, as you have at least a
thousand other dissatisfied customers to ignore, and also another one of
those crucially important testicle-moments to attend to. Frankly I don't
care, it's far more satisfying as a customer to voice my frustration's
in print than to shout them at your unending hold music. Forgive me,
therefore, if I continue.

I thought BT were shit, that they had attained the holy piss-pot of godawful
customer relations, that no-one, anywhere, ever, could be more
disinterested, less helpful or more obstructive to delivering service to
their customers. That's why I chose NTL, and because, well, there isn't
anyone else is there? How surprised I therefore was, when I discovered
to my considerable dissatisfaction and disappointment what a useless
shower of bastards you truly are. You are sputum-filled pieces of
distended rectum incompetents of the highest order.

British Telecom - wankers though they are - shine like brilliant beacons
of success, in the filthy puss-filled mire of your seemingly limitless
inadequacy. Suffice to say that I have now given up on my futile and
foolhardy quest to receive any kind of service from you. I suggest that
you cease any potential future attempts to extort payment from me for
the services which you have so pointedly and catastrophically failed to
deliver - any such activity will be greeted initially with hilarity and
disbelief quickly be replaced by derision, and even perhaps bemused
rage. I enclose two small deposits, selected with great care from my
cats litter tray, as an expression of my utter and complete contempt for
both you and your pointless company. I sincerely hope that they have not
become desiccated during transit - they were satisfyingly moist at the
time of posting, and I would feel considerable disappointment if you did
not experience both their rich aroma and delicate texture. Consider them
the very embodiment of my feelings towards NTL, and its worthless
employees.

Have a nice day - may it be the last in you miserable short life, you
irritatingly incompetent and infuriatingly unhelpful bunch of twats.

Peej

Deleted user 2 March 2005 12:37:41

Forward it to watchdog... they love shit like this

Nasty 2 Mar 2005 12:39:17 4,840 posts
Seen 8 hours ago
Registered 17 years ago

Bet they gave him free p0rn for a month and hes still with them.

pjmaybe 2 Mar 2005 12:39:20 70,666 posts
Seen 12 years ago
Registered 20 years ago

Indeed they do!

Peej

Deleted user 2 March 2005 12:43:06

I'm sure I've seen this before, it's great though!

Bertie Senior Staff Writer, Eurogamer.net 2 Mar 2005 12:43:22 1,765 posts
Seen 17 hours ago
Registered 17 years ago

Hah!

I've seen that chestnut before, but it's still classic, bloody classic.

StixxUK 2 Mar 2005 12:44:05 8,755 posts
Seen 14 hours ago
Registered 19 years ago

...

You can't be familiar at something!

Whizzo 2 Mar 2005 12:49:18 44,810 posts
Seen 3 days ago
Registered 20 years ago

Unless the individual sent it to India, no-one in customer services would have seen it...

I've not had any problems with NTL for a while but if you do have trouble you're fucked. Having someone working from a script thousands of miles away and not being able to help is a pain in the arse. Fortunately there's still some cablemodem support done in this country (subcontracted to IBM I think) and they know what they're talking about.