Favourite method of dealing with cold sales calls (phone or doorstep) Page 5

  • FWB 26 May 2010 14:35:08 56,369 posts
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    Have you got a website I can peruse, Melchett?
  • Flying_Pig 26 May 2010 14:36:42 16,956 posts
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    Or a catalogue for 'on-the-bog' reading?
  • otto Moderator 26 May 2010 14:39:18 49,322 posts
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    Coincidentally I just got cold-called at work by some financial services sales tard. I wish I knew how to be more assertive and abusive to these bastards. :p
  • Popzeus 26 May 2010 14:40:18 8,425 posts
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    Seven years, two bumps and nobody's replied "FHUTA"? O_o

    FHUTA.
  • MetalDog 26 May 2010 14:40:41 24,076 posts
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    I send them 'prove it or cease and desist' letters. I don't /like/ getting scary letters every few days from the shower of amoral cunts that make up debt collection agencies.
  • otto Moderator 26 May 2010 14:42:03 49,322 posts
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    Magic_Thighs wrote:
    I think we need a separate tractor thread. This is waaaay more interesting.
    \o/

    I once wrote a tractor directive. True story!
  • Melchett 26 May 2010 14:43:33 106 posts
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    The manufacturer's site is horrendous but has the most info on it.

    Siromer's website


    or there's our own work-in-progress one
  • speedofthepuma 26 May 2010 14:44:05 13,428 posts
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    I read that as "tractor detective" and thought you meant a novel.
  • otto Moderator 26 May 2010 14:44:52 49,322 posts
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    speedofthepuma wrote:
    I read that as "tractor detective" and thought you meant a novel.
    It was as good as a novel!

    good times! sweet memories...
  • Popzeus 26 May 2010 14:44:55 8,425 posts
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    I for one would totally read otto's tractor detective novel.
  • FWB 26 May 2010 14:44:59 56,369 posts
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    I like the scraper (and its description). Could do with one on my... well, haven't got a car, so, bike.
  • Biggy316 26 May 2010 14:45:25 25,288 posts
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    You do know that some cold callers are just doing their job, which they probably loathe and get more and more depressed and demoralised by daily, just to make ends meet at home and feed their families don't you?

    /isn't a cold caller btw
  • MetalDog 26 May 2010 14:45:46 24,076 posts
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    speedofthepuma wrote:
    I read that as "tractor detective" and thought you meant a novel.

    That was my initial impression too.
    I also would read a tractor detective novel.
  • FWB 26 May 2010 14:46:21 56,369 posts
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    And the manufacturer's website really is a thing of beauty.

    20010 is the 11th year that Siromer have been importing Chinese tractors.

    Any tractors in the Warhammer games?
  • Paperghost 26 May 2010 14:46:28 1,702 posts
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    if you can't bring yourself to just cut them off or hang up, simply claim you work from home and everything is paid for by work. works especially well for anything related to telephones, internet etc. stops them dead in their tracks, quickly followed by an "ok, cya".
  • Biggy316 26 May 2010 14:47:16 25,288 posts
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    Oh but fuck those doorstep cunts, the invasive pushy pricks.
  • Melchett 26 May 2010 14:47:31 106 posts
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    otto wrote:
    speedofthepuma wrote:
    I read that as "tractor detective" and thought you meant a novel.
    It was as good as a novel!

    good times! sweet memories...

    I wish they'd left your directive alone otto. The amendments they made recently mean we can't road-register a lot of our old stock.
  • otto Moderator 26 May 2010 14:48:41 49,322 posts
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    Damn them for meddling with my mid-90s perfection.
  • speedofthepuma 26 May 2010 14:49:53 13,428 posts
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    They look like fun times otto my man.
  • otto Moderator 26 May 2010 14:50:37 49,322 posts
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    speedofthepuma wrote:
    They look like fun times otto my man.
    Tractors are in my blood
  • 46matt 26 May 2010 14:52:34 176 posts
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    Best I've done is I had a woman knock on my door selling broadband from some company I forget now. When she asked if I was happy with my current provider I happily proclaimed that yes I am it downloads porn very nicely thankyou I can show you if you like. Needless to say she politley declined and left abruptly!
  • speedofthepuma 26 May 2010 14:52:52 13,428 posts
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    otto wrote:
    speedofthepuma wrote:
    They look like fun times otto my man.
    Tractors are in my blood

    Good God, you had a dreadful incontinence problem as a child!
  • Deleted user 26 May 2010 14:53:33
    Get bloody loads of these on the Virgin landline. Going to cancel it at the end of the contract not worth having. Balls to landlines.
  • psychokitten Moderator 26 May 2010 14:55:20 7,795 posts
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    I hardly ever get cold callers, and no one ever calls to the door since we live in the middle of nowhere. Do get chuggers though, in town and near work (uppity area and all that). I like to tell them "Sorry dude, I don't speak English". Since I'm walking away at that stage, they don't really know how to respond.
  • Load_2.0 26 May 2010 14:57:53 33,583 posts
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    MetalDog wrote:
    speedofthepuma wrote:
    I read that as "tractor detective" and thought you meant a novel.

    That was my initial impression too.
    I also would read a tractor detective novel.

    Spade is confronted by an innocent-looking, stunning brunette beauty, a nervy but cool client named "Ruth Wonderly". She has a fur draped over her left shoulder and part of it rests on her right arm. In a desperate and tense mood, Wonderly tells Spade that she is from New York and that her vintage massey ferguson 35X is missing. The client ostensibly asks Spade for help in locating her tractor, which vanished after ploughing the back 8 hectres on a stormy Thursday afternoon. Supposedly, it had been taken by a mysterious, menacing man named Floyd Thursby whom she had met at the post office when she was picking up her Fuel Pump Assembly (C.A.V. Injection) She explains what Thursby said...
  • Popzeus 26 May 2010 14:58:58 8,425 posts
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    Oh. I thought the detective was a tractor.

    /cancels preorder
  • DaM 26 May 2010 15:11:43 17,729 posts
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    Melchett wrote:
    otto wrote:
    speedofthepuma wrote:
    I read that as "tractor detective" and thought you meant a novel.
    It was as good as a novel!

    good times! sweet memories...

    I wish they'd left your directive alone otto. The amendments they made recently mean we can't road-register a lot of our old stock.

    Surely the time is ripe for diversification into the themepark sector then - Tractor World! Tractor aficionados can come and drive a tractor round a field - for an extra £5, they can maybe plough a bit!

    I think this thread shows you'll be swamped!
  • SClaw 26 May 2010 15:12:52 826 posts
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    I used to manage the technical and date side of a call centre. Note that I said technical and data – before you start hating on me – I had nothing to do with the sales stuff!
    Anyway, I thought some inside knowledge might benefit the collective. All call centres work in roughly the same fashion unless they are completely manual.

    Addressing some points as I’ve seen them here.

    Firstly, registering in the TPS website will fix 99% of cold calls for you and doing so gives you a right to reply. Trust me; TPS come down pretty hard on companies they think are playing fast and loose with the rules. Even the dirt bag company I worked for obeyed that almighty exclusion list. The address is http://www.mpsonline.org.uk/tps/ And TPS applies to calls being made into the country – even from elsewhere. Yes, they’ll struggle to stop those ones but they will pursue them.

    Note that, in my experience, the mail exclusion etc are much less effective.

    Second, when you get a call that is silent or miss one and get an odd number when you 1471 try this site to check them out http://whocallsme.com/ And this is very good if you want to report them to TPS but weren’t able to get the details on the phone.

    Third, I know you want to but never hang up on dead air unless it lingers for more than a few moments. If you do you’ll be passed into a call recycling list much faster and will almost certainly be called again. Even if you slam the phone down the second someone picks up you’ve a much lower chance of being called back (usually).

    Forth, machine calls are way dodgy. You should 1471 the number, which by law must be an answerable number (it’s meant to be human answerable, but that’s not always the case). Do call it back.

    Fifth… please try to remember the people calling you are (unless they aren’t) human beings. I’ve heard some of the abuse they get and they usually don’t deserve it. Most of the people where I worked were either students, older folk or single parents – all on minimum wage and really crappy contracts with no security. They have no say in how they approach you – in fact a lot of the time they don’t even know what they are about to say to you until it pops up on their screen. It’s tough. I’m not saying some aren’t jerks but most really, really aren’t.

    Your best bet is to calmly request that they add you to their do not call list. If they cannot or will not do that do not get grumpy; ask for their supervisor and restate your desire to be added to the do not call list. At this point it’s always wise to take details. If you are very paranoid ask the first operator you are speaking to what their supervisor’s name is before they get them, so you know you aren’t getting dicked around. Otherwise simply take the company name and a contact number – you can use that to report them to TPS if they won’t help remove you.

    Shouting, swearing or being nasty are likely to make the person calling you hit their drop button and cut you off. This sends you into the recycle queue nine times out of ten. Congratulations, your temper has just screwed you over with another call later on.

    Lastly, sometimes the cold calls are warm. They don’t just push numbers at random (that's illegal) – they bought your number from something you signed up for. BT and British Gas, in particular, are shitbags for giving your details away, so check whether you ticked anything when you signed up – you can always call them direct to check that you do not want any promotional calls and don’t want your information shared.

    As for doorstep sales I recommend a sign in the window saying you don’t want cold callers. Many local police stations (depending on region) actually give these away to the eldery etc – go get one and stick it up and all the legitimate doorsteps will leave you be. Anyone else – kick in the nuts because they deserve it.

    I hope this helps.
  • Melchett 26 May 2010 15:13:45 106 posts
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    Load "$" wrote:
    MetalDog wrote:
    speedofthepuma wrote:
    I read that as "tractor detective" and thought you meant a novel.

    That was my initial impression too.
    I also would read a tractor detective novel.

    Spade is confronted by an innocent-looking, stunning brunette beauty, a nervy but cool client named "Ruth Wonderly". She has a fur draped over her left shoulder and part of it rests on her right arm. In a desperate and tense mood, Wonderly tells Spade that she is from New York and that her vintage massey ferguson 35X is missing. The client ostensibly asks Spade for help in locating her tractor, which vanished after ploughing the back 8 hectres on a stormy Thursday afternoon. Supposedly, it had been taken by a mysterious, menacing man named Floyd Thursby whom she had met at the post office when she was picking up her Fuel Pump Assembly (C.A.V. Injection) She explains what Thursby said...

    Love it! Brilliantly/ depressingly I know people who would really, really get into a book like that.

    Edit: And DaM you could well be on to something there. We've got a couple of acres they could play in. BUT I would then have to confront such people on a daily basis rather than just twice a year...
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